We believe your vacation should be effortless from the moment you arrive. Our concierge services are designed to make your stay even more special, whether you’re celebrating a milestone or simply want your cabin stocked and ready when you walk through the door. Let us take care of the details so you can focus on relaxing and enjoying the mountains.
Enhance Your Stay
Make the most of your time in the Smoky Mountains with thoughtful touches designed to elevate your experience. Whether you’re planning a romantic getaway, celebrating a special occasion, or simply want to arrive to a perfectly prepared cabin, our concierge services help make your stay effortless and memorable. From celebration setups to grocery stocking before your arrival, our team is here to take care of the details so you can focus on relaxing and enjoying the mountains.
Special Occasion Setups
Whether you’re celebrating a birthday, anniversary, or planning a thoughtful surprise, these packages are designed to add a beautiful finishing touch to your stay.
The Welcome Touch
Perfect for birthdays, anniversaries, and welcome surprises
A simple and charming setup to make your arrival feel extra special.
- Card
- Balloons
- Assorted flowers
The Celebration Experience
Perfect for birthdays, anniversaries, and welcome surprises
A thoughtfully styled setup with sweet details for a more elevated celebration.
- Card
- Assorted flowers
- Quarter sheet cake
The Grand Celebration
Perfect for birthdays, anniversaries, and welcome surprises
Our most memorable package for guests who want to create a truly special moment.
- Bouquet of roses
- Card
- Quarter sheet cake
- Balloons
Grocery Delivery & Cabin Stocking
Arrive to a fully prepared cabin without the extra stop. Our team will coordinate your grocery delivery and ensure everything is placed and ready for your stay.
Our team will receive your groceries, bring everything inside, and thoughtfully stock the kitchen and refrigerator on the day of your arrival so your cabin is ready when you check in.
Popular Grocery Requests
Guests often request a mix of essentials and treats to start their stay right:
- Breakfast items (eggs, bacon, pancake mix, coffee)
- Snacks and drinks
- Charcuterie-style items for a cozy night in
- Bottled water and beverages
If you’re interested in this service, please give us a call or fill out the form below and our team will be in touch to coordinate the details. A $50 concierge service fee will apply. All grocery deliveries must be arranged directly through us and confirmed in advance. Deliveries will not be accepted without prior confirmation from our team.
• Delivery window: 10:00 AM – 2:00 PM
• No deliveries on Sundays or holidays
• No age-restricted items, including alcohol or tobacco
Important Requirements
- Prices may vary depending on availability and seasonal and market pricing.
- The package pricing listed is the starting price for that level of package.
- All purchases incur a concierge fee of at $50.
- The price will be confirmed before a payment is processed.
- If you need something not listed, please contact our office to see if we can accommodate your request.
- Concierge services must be requested at least 72 hours before arrival.
How to Request
If you would like to add concierge services to your stay, please contact our team before your arrival. To ensure availability and proper preparation, all concierge services must be requested at least 72 hours prior to check-in.
A concierge service fee will be added to your reservation after the service is requested and confirmed. Pricing may vary depending on the type of service requested.
Make Your Stay Memorable
Whether you’re planning a celebration or simply want to arrive to a stocked kitchen, our concierge services are designed to make your stay as relaxing and enjoyable as possible.
If you have a special request, we’re always happy to help. Reach out to us today to start planning the perfect mountain getaway.
Frequently Asked Questions
When should I request concierge services?
All services must be requested at least 72 hours before check-in to ensure availability.
How do I pay for concierge services?
Once your request is confirmed, the concierge fee will be added to your reservation.
Can I request something not listed?
Yes. If you have a special request, our team will do our best to accommodate it. Just let us know what you have in mind!
